1. If you choose to buy/sell a product from us on the website, we may collect various pieces of information. We collect, store, and process your data to handle your purchase on the website, manage any related claims, and provide our services to you. Furthermore, Khushi Bazar will collect the following information;

• 1.1. Personal identification details, including your name, gender, profile photo, and date of birth;
• 1.2. Usage data, including details about how you interact with the site, products, and services, such as time spent on the site, items searched, access dates and times, referring web pages, and other related statistics.
• 1.3. Technical data, including your IP address, login details, browser type and version, time zone, location, device information, operating system, platform, mobile equipment identity (IMEI), device ID, MAC address, cookies (if any), and other device-related information used to access the site.
• 1.4. Profile data, including your username, password, account settings, order history, user preferences, interests, feedback, and survey responses;
• 1.5. Contact information, including your billing address, shipping address, email address, and phone number;
• 1.6. We may ask for additional information to verify your identity, such as a government-issued ID (e.g., passport, national ID card), for due diligence purposes or if required by authorities. This may also apply if we believe you have violated our Privacy Policy’s Terms and Conditions.

2. We use your information to provide requested services and information as outlined below:

• 2.1. Processing product orders and delivery of the products purchased by you. Keeping you informed of the delivery of Products. Providing customer support for your orders;
• 2.2. Display on message boards on the Site in connection with campaigns, mobile games, or other activities;
• 2.3. Displaying your name, username and profile on the Site (including any reviews you may post);
• 2.4. To review the documentation you have submitted to us to facilitate your onboarding with us as a Seller on the Site. This includes reviewing technologies that allow for faster and more efficient onboarding;
• 2.5. Respond to your questions, feedback, complaints, or disputes, either directly or through our third-party service providers;
• 2.6. From time to time, send you marketing or promotional information about products and services on the Site (if you have opted in to receive such information);
• 2.7. Compile statistics and research for internal and legal reporting and/or record-keeping requirements;
• 2.8. Assist with marketing and advertising operations;
• 2.9. Compare and verify information with third parties to ensure it is accurate;
• 2.10. Verify your identity for fraud detection purposes;
• 2.11. To address complaints, feedback and enforcement actions you submit to us;
• 2.12. Prevent or investigate actual or suspected violations of our Terms of Use, Privacy Policy, fraud, illegal activity, omissions or wrongdoing, whether related to your use of the Site or any other matter arising from your relationship with us;
• 2.13. Conduct research, including research on user demographics and behavior and Conduct data analysis, testing and research, and monitor and analyze usage and activity trends;
• 2.14. Store, host and protect personal information;
• 2.15. To facilitate the removal of prohibited or controlled elements from our Site.
• 2.16. Comply with legal and regulatory requirements such as requests from law enforcement authorities in connection with legal process or as we deem necessary
• 2.17. Understand your user experience on the Site;
• 2.18. Improve and customize the layout or content of the pages of the Site for Users and to make the Site easier for you to use;
• 2.19. To further develop our products and services;
• 2.20. Any other purpose with your consent; with your consent, we may email you about products and services. You can unsubscribe from marketing communications and newsletters at any time.

3. Third Parties and Links

• 3.1. We may share or transfer your personal information to third parties and affiliates for the purposes mentioned above. These parties may be located inside or outside your jurisdiction and include service providers in areas such as logistics, marketing, data analysis, customer service, IT, website hosting, and more.
• 3.2. We may transfer your personal information if we sell part of our business, following data protection laws. We won't disclose it without your consent, except as required by law. The site may contain third-party ads or links, but we are not responsible for their privacy practices. Please review their policies.
• 3.3. We may share your data with other companies in our group, as well as with agents and subcontractors who assist us in using your information as outlined in our Privacy Policy. This includes third parties who help with product delivery, data analysis, marketing, customer service, and fraud protection or credit risk reduction.
• 3.4. We may share your name and address with third parties (e.g., delivery companies if applicable) to fulfill your orders. You are responsible for providing accurate, up-to-date information and notifying us of any changes. You can update your personal details anytime via your account.
• 3.5. When we share your personal information with third parties, we will take steps to ensure they protect it from unauthorized access, use, or disclosure, and retain it only as long as necessary for the purposes outlined in our Privacy Policy.
• 3.6. We will not transfer your personal information outside our country, except as permitted by applicable laws and this Privacy Policy.

4. We do not permit to use our site by minors or collect data from those under 18. By using the Site, you confirm you're 18 or older. If you allow a minor to use your account, you consent to their data processing and take responsibility. You are responsible for protecting your account from unauthorized use.

5. We use cookies and web beacons to enhance your experience on the Site, such as remembering login details and cart items. While cookies are not required to access the Site, they are necessary for shopping and certain features. Disabling cookies may limit functionality. Our cookies are secure and do not contain personal data.

6. We use secure servers and firewalls to protect your data, but no online transmission is completely secure. You are responsible for safeguarding your password and device. We continually update our security practices to protect your information.

7. You can opt out of direct marketing and withdraw consent for data use by contacting customer service. A fee may apply for record access, and withdrawal may impact service provision. To delete your data, submit the Account Deactivation Form or email info@khushibazar.com.np.