If you are a Buyer

A. This policy applies for various categories on various condition as mentioned below:

B. Return, Replace, and Refund Procedure for Buyers

• The product must be returned in the undamaged original box/bag, with invoice or receipt and warranty cards (if applicable).
• If you need to return or replace a product purchased through our site, you need to access the Khushi Bazar website. Then you need to log in to your user account; click the profile page and select order history and choose the product you would like to return or replace then navigate to request or return or replace option; indicate the reason, comment and finally submit.
• The product will be inspected once received. If the quality control check identifies that the consumer’s return or refund claim is invalid, for whatever reason, the product will be sent back to the consumer. We will send consumer an information to notify that we have received returned item and we will also notify about the approval or rejection of your request for refund/replacement.
• When the return or replacement of the product is approved, then consumer should send the product to Khushi Bazar Pvt. Ltd., Hakimchowk-10, Bharatpur, Nepal. Consumer will be responsible for paying for the shipping costs for returning the item or our staff will come to collect the item and we shall charge some amount depending on consumer’s location (distance).
• Buyer should initiate Return and Refund procedure within 24 hours expect for category B products. If the consumer’s return or refund claim is valid, the refund may take upto 30 days after the return or refund process has been initiated.
• Khushi Bazar shall provide replacement or exchange the product with no additional cost.
• Refund will be provided by Khushi Bazar to the consumer if replacement or exchange of the product is unavailable. Refund amount shall provide within 30 days.
• Product purchase under Offers or Bulk orders won’t be returned or exchanged.
• Khushi Bazar reserve the right to restrict return or refund of the purchased product from the sit if the consumer misuse or violates this policy.

If you are a Seller/Vendor

C. Seller/Vendor must respect and comply the vendor agreement with Khushi Bazar. Likewise this policy applies for various categories on various condition as mentioned below;

D. Return, Replace and Refund Procedure for seller/vendor

• Seller/vendor should take full legal responsibility and accountability; if the case of return, replace and refund arises during the business transaction from vendor to buyer.
• Refund or replacement for the product should be made available within 14 business days.
• If any product from vendor/seller, receive case of return, replace and refund for more than 3 times in a span of one month, It may lead to delist your product from our site and repeatation of the same for multiple times may lead to the termination of contract between Khushi Bazar and the seller/vendor.
• “Fragile products” is the term used to describe items that can be easily broken or damaged, including (but not limited to) Glassware, Mirrors, Ceramics, Tiles, Picture Frames, Electronics devices, Antiques, Musical Instruments, Plants and Flowers, etc. Seller/Vendor must follow below mention techniques for packing of fragile products;
  • 1. Use specialized cardboard cartons box and for extremely delicate or valuable item, consider double corrugated boxes.
  • 2. Use bubble wrap
  • 4. Place multiple Fragile stickers on all sides of the package Note: - Test before dispatching of the product – before sealing the box, gently shake it to check for any movement or shifting of the contents. If you feel movement, add more cushioning material to secure the items in place.

Contact us via below details for further inquiries related to Return, Replace and Refund Procedure.

• Email:

  info@khushibazar.com.np

• Website:

  www.khushibazar.com.np

• Phone Number:

  +977-056-494173

• Postal:

  Khushi Bazar Pvt. Ltd., Bharatpur-10, Hakimchowk, Nepal